Mailing & Returns

 

Mailing

We mail every Monday and Thursday by Australia Post to any address in Australia. You will receive an email notification when your item has shipped.

Please ensure you provide your email address and telephone number when you register. Delivery time may be affected if you do not do so, as we use this information to contact you should any issues arise.

At peak periods (weekends and bank holidays) deliveries may take slightly longer.

Mailing costs are indicated in the cart when you make a purchase.

Out of stock

If an item is out of stock we will notify you immediately.

Returns

We hope you enjoy our products. However, if you are not completely satisfied with your order we are here to help. We offer either a refund (less shipping costs) to your credit card (or original method of payment), providing that products are returned to us within 30 days of purchase, unused and in their original packaging. Please ensure that the parcel is wrapped securely.

Please enclose your name, address, order transaction number or place of purchase and reason for return/exchange with your returned product(s) and send to:

GOLDEN HEART GHEE
11 Sharpes Road, Crabtree TAS 7109, Australia

We aim to handle your returns within seven working days of receiving the products. If products are being returned because they were incorrectly supplied, we will also refund the mailing costs.